Frequently Asked Questions
My account
How do I edit my account information?
You can edit your account information by clicking on "Modify" at the bottom of the page My account/my addresses
Why is an account required to place an order?
We strive to serve and support our partners and retailers. Our catalogue is therefore reserved for our authorized retailers.
We invite you to request a free account by filling out this form Create an account
How do I close my Lanvain Account?
If you'd like to close your Lanvain account, simply send us an email with your account information at info@lanvain.com
We will then erase your account and all of the associated data. You can find out more by visiting our Privacy policy
Delivery
How are shipping fees calculated?
Shipping fees are calculated by the size and weight of your order as well as your shipping location.
What are your shipping delays?
For all in stock items you can expect that all items are dispatched within the next 24 hours. We use a variety of professional carriers who deliver anywhere within Canada.
Your location and order size will impact on the timeframe to get your order to you. Provided all items are in stock, delivery lead times are as follows:
QC and ON : 2 to 5 business days
MB, SK and AB : 3 to 10 business days
NL, PE, NS and NB : 3 to 12 business days
BC : 4 to 12 business days
YT, NT and NU : 5 to 15 business days
For international delivery, please contact us.
Pick-up
You are always welcome to pick-up at our Montreal warehouse. Otherwise, you can verify the availability of our products by finding an authorized Lanvain retailer near you.
Returns & Warranty
What is your return and refund policy?
You'll find all of the information regarding our return and refund policy over at our Return and Refund Policy Page.
Do you pay for return shipping?
If you need to return an item because it is defective or damaged through our own fault, we will not charge you for return shipping.
Otherwise, you can always return your item within 30 days following your purchase date for a full refund (minus a 20% restocking fee and the original shipping cost). Return shipping is at your expense.
Can I edit an order I've already placed?
Once you've placed an order, you can modify it however you wish as long as your order has not been processed by Lanvain.
Simply contact us as soon as possible at info@lanvain.com or call us at 1-800-361-2586
What is your warranty?
You'll find the warranty information for each product on the product page. Otherwise, here are the general guidelines for our warranty coverage by product category.4 Years : Hydraulic pumps
2 Years :Leatherette, sewing, manual mechanism, accessories and plumbing parts
12 Months : All electrical devices, styling mirror stations, cabinets and receptions
This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.
This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way.